Your site stays up and current, without you thinking about it.

Text, images, prices, opening hours, staff, adding or removing a service, swapping a PDF. The monthly hours cover changes to what is already there. A new page layout, a new feature or a redesign is project work and gets quoted separately, and we tell you which one it is before doing it rather than after.

Weekdays, with a same-day reply on Business Care and above. We do not offer overnight or round-the-clock cover, and we would rather set a promise we keep than one that reads better in a brochure. Uptime monitoring runs continuously regardless, so an outage is caught whatever the hour.

No. It is optional on every package. Without one you arrange your own hosting and handle updates yourself or pay hourly when something needs doing. Plenty of clients do exactly that and it works out fine.

Any time, with 30 days notice. You own the site, so cancelling means taking your files and your domain and either self-hosting or moving to somebody else. There is no lock-in and nothing is built in a proprietary system designed to make leaving painful.

Often, yes, but not always, because it depends on how and what it was built with. Send us the address and you get an honest answer about whether we can look after it properly. If we cannot, we say so rather than take the money and hope.